Return Policy
Last updated: September 2025
At TrueGemsKart, customer satisfaction is our top priority. Please read our return and refund policy carefully.
1. Returns
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Returns are accepted within 7 days of receiving your order.
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To be eligible for a return, the item must be unused, in original condition, and in its original packaging.
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Personalized gemstone consultation services or advice cannot be returned.
2. Refunds
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Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
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Approved refunds will be processed within 5–7 business days to your original payment method.
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Shipping charges are non-refundable unless the return is due to our error.
3. Exchanges
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Exchanges are only possible if the product received was damaged or defective.
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Please contact us immediately if you need an exchange so we can resolve it quickly.
4. Damaged or Incorrect Items
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Inspect your order upon delivery.
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If your package is damaged or incorrect, contact us within 48 hours.
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We will work with the courier to replace or refund the item.
5. How to Request a Return
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Contact our support team with your order number and reason for return.
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We will provide instructions for returning the product.
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Ship the item back in its original packaging.
6. Contact Us
For any questions regarding returns or refunds, please contact us:
Phone: 9991117163
Address: D7-294, Rohini Sector 6, Vishram Chowk, Delhi – 110085