Shipping Policy
At TrueGemsKart, we strive to ensure that your gemstone orders and consultation-related products reach you promptly and safely. Please read our shipping policy carefully.
1. Order Processing
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All orders are processed within 1–3 business days after the order is confirmed.
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Orders are not processed or shipped on weekends or public holidays.
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You will receive a confirmation email once your order has been processed.
2. Shipping Methods & Delivery Time
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We offer standard shipping across India.
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Delivery time may vary depending on your location:
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Metro cities: 3–5 business days
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Other cities & towns: 5–10 business days
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Shipping times are estimates and may be affected by courier delays or unforeseen circumstances.
3. Shipping Charges
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Shipping charges are calculated at checkout based on your order value and delivery location.
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Free shipping may be offered on select orders or promotions — see website details for eligibility.
4. Order Tracking
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Once your order is shipped, you will receive a tracking number via email or SMS.
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You can track your shipment using the courier’s website or app.
5. Damaged or Lost Items
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Please inspect your order upon delivery.
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If your package is damaged or lost during transit, contact us immediately at the details below.
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We will work with the courier to resolve the issue and provide a replacement if necessary.
6. Contact Us
For any questions regarding shipping, please contact us:
Phone: 9991117163
Address: D7-294, Rohini Sector 6, Vishram Chowk, Delhi – 110085